Privacy Policy
This policy explains how Elanvale Ltd ("Elanvale", "we", "us") collects, uses and protects your personal data when you visit this website or use our products. We are the data controller for the purposes of UK data-protection law.
Who we are
Elanvale Ltd, a company registered in England & Wales (Company No. [ CRN ]), registered office [ address ], United Kingdom. For any privacy question, contact support@elanvale.com. We are registered with the Information Commissioner's Office (ICO) under reference [ ICO reference ].
What we collect
- Information you give us — e.g. your email address, account details, and the answers you provide in our product questionnaires.
- Payment information — processed securely by our payment provider (Stripe). We do not store full card details.
- Technical & usage data — e.g. device, browser, IP address and how you use the site, collected via cookies and similar technologies (see our Cookie Policy).
Health-related information
Some product questionnaires may ask about diet, lifestyle or related topics. Where any such information is treated as special-category (health) data under the UK GDPR, we process it only with your explicit consent and apply additional safeguards. [ To be finalised with legal advice. ]
Why we use it (lawful bases)
- To provide and operate the products you sign up for (performance of a contract).
- To improve our services and keep them secure (legitimate interests).
- To send service communications, and — only with your consent — marketing.
- To comply with our legal and regulatory obligations.
Sharing
We share data only with trusted service providers who help us run our products (for example hosting, payments, email and analytics), under contracts that protect your data, and where required by law. We do not sell your personal data.
Retention & your rights
We keep personal data only as long as necessary for the purposes above or as required by law. Under UK data-protection law you have rights to access, correct, delete, restrict or object to the processing of your data, and to data portability. To exercise any right, contact support@elanvale.com. You may also complain to the ICO (ico.org.uk).
International transfers & security
Where data is transferred outside the UK, we use appropriate safeguards. We apply technical and organisational measures designed to protect your data; no method of transmission is completely secure.
Changes
We may update this policy from time to time. The "last updated" date above reflects the latest version.
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